As families submit their applications, your job shifts from setup to review. This guide covers your Dashboard, how to work through incoming submissions, and how accepting, rejecting, withdrawing, or refunding an application affects the family and your records.
Navigate to Applications in the left sidebar and open the Dashboard tab. This is your inbox for everything families submit. At the top you'll see metrics summarizing your pipeline at a glance, and below them a list of applicants you can work through.
The Dashboard gives you several ways to narrow the list:
Select any applicant to open their detail panel, where you can see everything they submitted before making a decision.
Each submission carries a status that tells you where it stands:
When you review a submission, you can accept or reject it. Because Lazarus handles applications at the household level, accepting or rejecting applies to the applications in that household together, so a family gets one consistent decision.
Making a decision does two things: it updates the status, and it sends the family the matching email — your acceptance email or rejection email from Application Settings & Emails. Confirm the wording of those templates before you start processing so every family hears from you in your school's voice.
Tip: Work from the Submitted filter so your review queue only shows applications that actually need a decision. As you accept or reject, they drop out of that view and your remaining workload stays clear.
If a family changes their mind or you need to remove an application from the pipeline, you can withdraw it. This moves the application to Withdrawn status and takes it out of your active queue. Withdrawing is the right tool when an application shouldn't be accepted or rejected, but simply set aside.
If a family paid an application fee and the situation calls for returning it — a withdrawal, a mistake, or a courtesy — you can issue a refund on their application. The refund is processed back through Stripe to the payment method the family used. For a full record of payments and refunds, check Account > Accounting or your Stripe dashboard.
Note: Offline payments marked as Cash / Check / Other aren't processed through Stripe, so those are settled directly with the family rather than refunded in Lazarus.
Accepting an application is what turns an applicant into part of your school. The contact and student information from the submission flows into your Families list, where you manage guardians, students, and household details going forward. From there you can continue with the rest of your workflow — classrooms, tuition, and billing — using the data the family already provided.
That completes the enrollment applications workflow, from building a form to enrolling a family. You can revisit any application any time from the Application forms tab to duplicate it for next year, edit its questions, or archive it once enrollment closes.